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500-052 UCCXD – Cisco: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html
- 32% 1.0 Design a Cisco Unified Contact Center Express System Deployment
- 40% 2.0 Implement a Cisco Unified Contact Center Express System
- 28% 3.0 Operate a Cisco Unified Contact Center Express System
Free test Cisco Others Certification 500-052 Exam questions and Answers
QUESTION 1
Which information is readable to Cisco Collaboration Software in the cloud?
A. PII
B. plain text name value pair
C. PII and plain text name value pair
D. No information is readable to Cisco collaboration Software.
Correct Answer: D
QUESTION 2
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
A. in the Cisco Supervisor Desktop
B. in CSQ configuration on Application Administration
C. in workflow groups on Cisco Desktop Work Flow Administrator
D. in resource configuration on Application Administration
Correct Answer: C
QUESTION 3
Which interface is used to configure debug parameters for log files?
A. System Parameters
B. Trace Configuration
C. Control Center
D. Datastore Control Center
Correct Answer: B
QUESTION 4
Why are CSQs associated to the team definition?
A. It allows agents to be a part of the CSQ.
B. It allows the associated supervisors to make modifications to the CSQ.
C. It designates which CSQ information to display on the supervisor desktop.
D. It is informational and is used for historical reporting only.
Correct Answer: A
QUESTION 5
Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?
A. The My Statistics tab hosts the gadget.
B. The Home tab hosts the gadget.
C. The Manage Customer tab hosts the gadget.
D. The gadget to initiate or accept a call is common and is not tied to a specific tab.
Correct Answer: C
QUESTION 6
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed
in which location?
A. wherever the Cisco Unified CCX server is deployed
B. the Internet
C. a corporate network
D. a demilitarized zone
Correct Answer: D
QUESTION 7
Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?
A. The My Statistics tab hosts the gadget.
B. The Home tab hosts the gadget.
C. The Manage Customer tab hosts the gadget.
D. The gadget to initiate or accept a call is common and is not tied to a specific tab.
Correct Answer: C
QUESTION 8
If you use skills-based routing, where is the agent selection criteria defined?
A. in the Contact Service Queue definition
B. in the Resource definition
C. in the Skill definition
D. in the Skill Group definition
Correct Answer: A
QUESTION 9
What are the peripheral variables in the Set Enterprise Call Info step related to?
A. call variables
B. custom variables
C. script parameters that are passed from the application configuration
D. ECC variables
Correct Answer: A
QUESTION 10
Which type of information is available from the Cisco Unified Contact Center Express Control Center?
A. database replication status
B. system parameters configuration
C. date and time of most recent failure
D. Cisco Unified Communications Manager cluster status
Correct Answer: C
QUESTION 11
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
A. the system page on Cisco Unified Contact Center Express Administration
B. Cisco Desktop Administration
C. Control Center on Cisco Unified Contact Center Express Service ability
D. Cisco Unified Communications Operating System Administration
Correct Answer: C
QUESTION 12
Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)
A. graphical reports
B. dockable windows
C. access to chat logs
D. URL push to agents
E. send an email to an agent
F. send a call in queue to a specific agent
Correct Answer: ABD
QUESTION 13
Which statement is true about the default script field when adding an application?
A. When a caller does not enter a choice in a Menu step, it will execute the default script.
B. Any problems running the configured script will cause the default script to be executed.
C. When the caller enters a digit in the Menu step that is not defined, the default script will be executed.
D. When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be
executed.
Correct Answer: B
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